EXCHANGE
​We strive to ensure your upmost satisfaction with your purchase. If for any reason you wish to exchange your item, please kindly contact our customer service within 14 days of receiving your order. The following conditions apply:
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The item must be in its original condition, as when you received it. This includes any sign of wear, damage or alterations. Your Item must include all the original packaging and the receipt or proof or purchase.
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Exchanges are subject to availability. Note that you will be charged for the replacement item and you will be refunded for the returned item once received and processed by us.
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Items send back to us without first requesting an exchange will not be accepted.
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Customers are responsible for the shipping costs associated with the exchange.
RETURNS
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. Please review the following guidelines for returns:
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The item must be in its original condition, as when you received it. This includes any sign of wear, damage or alterations. Your Item must include all the original packaging and the receipt or proof or purchase.
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Returns will be accepted for a refund or store credit.
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Customers are responsible for the return shipping costs, including any import duties or taxes.
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Refunds will be issued upon receiving and inspecting the returned item. Please allow for processing time. Items send back to us without first requesting a return will not be accepted.
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The quality of our products is our priority, but we understand that manufacturing defects may occasionally occur. We accept returns for manufacturing defects within 30 days of receiving your item. If you believe your item has a defect, please contact us for assistance.
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Please, note that we do not accept returns for damage due to improper use, normal wear and tear, or customer alterations.
Please note that the above policies are subject to change and may vary depending on specific circumstances. For detailed instructions on exchanges or returns, please contact our customer service team, who will be happy to assist you.